Greetings to the incaspincasino programa de socios Loyalty Program, designed solely for our registered members in Spain. This set of terms outlines anything you need to know about how the program works, from accumulating points on your top games to unlocking exclusive rewards and benefits. By signing up for our loyalty program, you accept these rules, so we advise you to read them carefully. Our goal is to provide a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after reading the following sections, please contact our support team—we are always here to help.
Qualification and Compulsory Registration
All verified Incaspin Casino players who have fully confirmed their account and live in Spain are immediately enrolled in the reward program as soon as they submit their first real-money deposit and set a qualifying wager. There is no distinct application process or opt-in necessary, which means you commence earning points from your very first bet. To remain eligible, you must hold a unique active account and make sure that your personal and payment details remain up to date. The program is accessible exclusively to people who are at least eighteen years of age, as stipulated by Spanish gambling regulations, and any infringement of the age stipulation will end in prompt deletion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers directly involved in the program’s operation are not allowed to take part. We also reserve the authority to remove any participant who has earlier self-excluded or whose account has been briefly blocked due to controlled gaming measures. Registration is individual and not transferable, and we strictly prohibit the use of automated routines or robots to generate fake game behavior. If we identify any form of interference, the account will be subject to ban, and all earned points will be cancelled without prior notice. By remaining active, you reaffirm your entitlement continuously.
Reward Expiry and Cancellation Rules
Accumulated loyalty points will expire if your account remains completely dormant for a duration of one hundred and eighty consecutive days. Dormancy is characterized as no real-money wagers, zero deposits, and no logins during that period. Once points become void, they are definitively cancelled and may not be reinstated, even if you at a later date resume play. To keep your balance active, just log in to your account or place a qualifying bet at least once every six months. We send system-generated email reminders to Spain members before any points expire, offering you a fair opportunity to use them. This expiry policy guarantees the program remains viable for all participants and stops dormant balances from accumulating indefinitely.
In addition to inactivity-based expiry, we reserve the right to revoke all or part of a member’s loyalty points in cases of proven fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed voluntarily, any remaining points are confiscated immediately and will not be moved to another player or changed to cash. Similarly, accounts closed due to self-exclusion or regulatory obligations will lose all accumulated points. For partial forfeitures following a minor terms violation, only points acquired during the applicable period of misconduct are deducted, and we will notify you in writing of the exact adjustment made.
Account Security and Loyalty Rules
Ensuring your loyalty account stays secure is a joint responsibility. You should not share your login details or permit another person to use your account to earn points, as this represents a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Exchanging Loyalty Points
Once you have accumulated a minimum number of loyalty points, you can convert them for a variety of rewards available in the loyalty store. The most common redemption options are bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type clearly displays the number of points required and the associated terms, so you can make an knowledgeable choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period except where noted. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to rectify the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Tier Benefits and Unique Privileges
Each membership tier unlocks a set of exclusive benefits designed to elevate your gaming experience and reward your loyalty in practical ways. Bronze members receive access to weekly prize draws, while Silver and Gold tiers offer progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members get a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is applied automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are liable to periodic review, and we may launch seasonal surprises that are unlocked only for top-tier members, making sure that the program remains fresh and competitive.
Collecting Loyalty Points
Loyalty points at Incaspin Casino are earned every time you submit a real-money wager on eligible casino games. The rate at which points increase depends on the game category, with slots generally adding at the highest portion and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not give points for wagers placed using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is finished and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not generate points even if the outcome is good. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.
Status Ranks and Progression
The loyalty program features multiple rank levels, starting from Bronze and advancing up through Silver, Gold, Platinum, and Diamond. Your movement through these tiers is based on the total number of loyalty points you collect over a rolling evaluation period that begins from your enrolment date and renews at the end of each calendar half-year. As soon as you reach the required point threshold for the next level, your account is upgraded automatically, and you will immediately start receiving the increased benefits associated with that tier. Spain members can monitor their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not earned enough points to preserve your current level, a soft downgrade will apply. For example, a Platinum member who no longer fulfils the Platinum point requirement will be shifted to Gold rather than sliding all the way back to the starting tier. This buffer is created to reward consistent play and give you a fair chance to restore your status during the next cycle. Points accumulated during a higher-tier period do not lapse when a downgrade occurs, and any tier-based perks that were already issued, such as birthday bonuses, remain valid for the remainder of their validity window.
Alterations and Termination and Cessation
We constantly evaluate the loyalty program to ensure it remains fair, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to adjust these rules, alter earning rates, rearrange levels, or change the available rewards at any time. Whenever a material change is planned, we will inform all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be introduced without prior individual notice, but they will always be reflected in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will disclose the effective closure date to all members with at least sixty days’ notice. During the notice period, you will keep full access to your points balance and reward store, and we will prompt everyone to spend any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We guarantee that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
Common Questions
How can I join the Incaspin Casino loyalty program as a Spain member?
You do not need to sign up on your own. Every registered player who completes the full validation process and makes a first real-money deposit is automatically enrolled. There is no opt-in fee or form to fill out, so you begin earning loyalty points from your first qualifying bet. Just play eligible games, and your status will be tracked in your account dashboard.
Am I able to combine points from multiple accounts or send them to a friend?
No way. The loyalty program is strictly limited to one account per person, and points are not transferable under any conditions. Merging points across different accounts, even if they belong to the same household, is prohibited and may lead to forfeiture of points. If you inadvertently created a duplicate account, contact support to resolve the problem before attempting any redemption.
What occurs to my loyalty points if I fail to gamble for a prolonged time?
If your account shows no wagering activity, no deposits made, and no logins for 180 consecutive days, all unspent loyalty points will be forfeited. We issue advance email reminders to Spain members before expiry, so you have an opportunity to avoid forfeiting your points. A single login or a small qualifying wager is enough to reset the inactivity timer and protect your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. The moment you earn enough points to move to a higher tier, your benefits are activated automatically and can be used right away. For example, if you achieve Gold status, faster withdrawal processing times apply for all pending and future cashout requests. There is no waiting period, and your upgraded status shows instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games contribute to point accumulation, but contribution rates are not uniform. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may add at a lower percentage. Wagers placed with bonus funds or free spins are not eligible from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
How can I check my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level are all visible in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We suggest examining your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and maintain your status.